We recommend professional carpet cleaning every 12-18 months by a certified professional. Visit iicrc.org to find a certified cleaner. Frequency of cleaning depends on the type and amount of traffic in the home but at least once every 24 months. If you decide to clean it yourself, we recommend carpet cleaning equipment and cleaning products certified by CRI’s Seal of Approval programs. Learn more at carpet-rug.org.
Anso stain and texture warranty? Please call the Shaw Info Center: 800.441.7429
You are welcome to get a second opinion by contracting an independent, certified flooring inspector. If the certified inspector finds a warranty-covered issue with the flooring, please submit a copy of the findings to our claims dept to have your claim reevaluated. If the claim is honored based on this second opinion, you are entitled to reimbursement of the inspection cost.
At Shaw we make every effort to ensure that your flooring meets your high expectations. In the event that you experience an issue, we ask that you reach out to the retailer you purchased the flooring from. Your retailer should initiate a claim with Shaw on your behalf and work with you throughout the process
First, ask your retailer to file a claim with Shaw. We investigate each claim promptly.
If the retailer refuses to file a claim for you, please write a letter to us at Shaw Industries, PO Drawer 2128, Maildrop 026-01, Dalton, Georgia 30722. Please include: